COVID-19 FAQ

For the safety and wellbeing of our valuable guests who are important to the Hotel Millennium Park .

We are closely monitoring the current situation about novel coronavirus (COVID-19) updates from the Govt of India & Local Government authorities.

In light of the current situation, our Swiming pool, gym, Health club, Spa and Wet areas will be closed until Further notice*. Restaurants will operate at the hotel, but some restrictions and limitation . The hotel has implemented these precautionary hygiene measures across our hotels based on instructions received from the Ministry of Health and Family Welfare on the guidelines for prevention of transmission of the COVID-19 virus.

Q1. What are the safety procedures implemented at the hotel to ensure guest safety?

A. We have implemented the following procedures at the hotel.

• Training of all staff at hotel to be up to date with the protocol prescribed by the Government of India for ensuring personal hygiene and combatting COVID 19.
• Hotel would be measuring body temperatures of all guests, at the time of check-in, using contactless laser thermometers. The same protocol is followed for associates, and vendors that are supplying goods.
• Repeated surface cleaning and sanitization of all areas, including increased access to alcohol-based hand sanitizers at prominent locations.
• Social distancing measures to be followed in all areas of the property, and at the time of check-in.
• common washrooms to be kept inaccessible and only Room washrooms to be accessed by guests staying in .
• Reduced Housekeeping services for the guest room to avoid maximum contact. Room would be serviced for housekeeping once in3 days during stay or in between in case of nessecity.

Q2. Do you have a doctor on panel to help guests in case I feel sick?

Our team has been trained and we will have round-the-clock medical assistance with the help of government health experts. We can immediately assist in case guests are required to be diagnosed at hospital/health centre if required.

Q3. What is the Cancellations and Change of Bookings policy?

A.We understand that with the current lockdown and fluid situation of the Pandemic; polices keep changing, so we are trying to maintain a policy that ensures our guests don’t face any issues in case plans change or other issues arise at home or work.
Cancellation charges will be waived for bookings made for hotel stays till 30 Sept 2020. If you hold a booking for this period and wish to cancel or modify the booking, kindly initiate this change via email If you have booked through a travel agent or other third parties, kindly contact your booking provider for information on their cancellation policies.

Q4. Are all services active at the hotel?

A.We are working hard to stay compliant with all government regulations; therefore certain areas that are deemed unsafe for public use, like the swimming pool, gym, spa , Health Club and outside food will remain closed. There might be instances where some food services might be limited.